FAQ

FAQ about our outdoor hammock stands

ARE WE ABLE TO FIX THE HAMMOCK STANDS TO THE GROUND?
The Eternity, Infinity and Unity models are each conceived with individual fixtures to secure the stands to any surface.

CAN WE LEAVE THE SET OUTSIDE FOR THE WINTER SEASON?
The sets are easy to take apart for storage but the structure can be left outside for the winter season implying routine cleaning with the “Flitz” products once spring time arrives.

HOW LONG DOES IT TAKE FOR DELIVERY?

The delivery will depend on your location and our current stock availability. We ship all over the world from our warehouses in America, Asia and the Middle East. Please contact us for more information.

HOW DO THE SETS ARRIVE?
They are delivered by regular freight forwarders and arrive in carton boxes with special Trinity tool and brochure for easy assembly.

CAN WE ORDER HAMMOCKS OR PARTS INDIVIDUALLY?
Yes, any individual parts can be ordered directly from us.

ARE DISCOUNTS AVAILABLE ON ORDERS OF MORE THAN ONE SET?
Please contact us with desired quantities for more info

IS MAINTENANCE EASY?
Our sets come with “Flitz” stainless care packages for easy stainless steel maintenance and care instructions for the hammocks which are already conceived to be easily cared for.

HOW TO ASSEMBLE?
Use our Trinity tool and assembly brochure which is included with your set or check out the assembly video in the video section of our website.

HOW THE SHIPPING WORKS?
Your order will be shipped either from our warehouse or directly from one of our vendor’s warehouses.

Our products are delivered by motor freight, sea freight or airfreight just about anywhere in the world.

This type of delivery requires your attendance and signature at delivery.

WHAT THE WARRANTY COVERS?
Limited five year warranty on structure and one year on the hammocks.

WHERE TO BUY and DISTRIBUTION RIGHTS?
Contact us for further details

 


Trinity hammocks constructs its hammock structures with the finest marine-grade materials available.

We test our products in extreme weather environments to ensure stability, durability and years of worry-free service. In addition, Trinity hammockís personnel carefully follow specific quality control procedures and inspect each product to ensure freedom from any type of manufacturing defect.

Our warranty covers the stainless steel structure for a period of five years. Trinity hammocks reserves the right,at its sole discretion,to repair, replace or redesign any product that is returned as a result of a claim.